Shipping

Delivery Method

Orders within India and international are shipped via Delhivery and are delivered within 7-10 business days. The Delhivery representative will coordinate the same with you.

 

Shipping Charges India

The shipping is free for all orders in India.

However, as an exception, this rate could vary depending on the destination and weight of your parcel. We will confirm the change of rate on email/call before dispatching the merchandise.

Other Important Information:

  1. For exchange, shipping charge is applicable. Please refer the Exchange Policy for the details.

  2. We aim to dispatch all orders within 48 working hours. On weekends and holidays, it may take up to 72 hours.

  3. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or by natural calamities and unavoidable circumstances.

  4. Estimated delivery times commence from the date of dispatch

  5. We are unable to redirect orders once items have been dispatched.

  6. All orders require a signature and proof of ID upon receipt of order.

  7. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

  8. We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

  9. While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  10. After your order is shipped, you will receive a confirmation email from us. Our customer service may contact you for additional information if required. 

International Shipping

For International orders, our shipping rates are dependent on the number of items in your order and the shipping address. Refer the prices in the table below: (the prices are in INR)

USA, CA, Australia

UK

Singapore

UAE

Others

1-2 Products

2600

1200

600

400

1700

3-4 Products

3200

1500

950

600

2200

5-6 Products

3800

1800

1300

800

2700

**If you would like to place an order of above 6 products, we can let you know the shipping charges as per actuals after checking with our logistics company. Please do mail us your address on vian.label@gmail.com so we can confirm the shipping charges.

All international orders are prepaid - please make the payment for them through the PayU payment gateway on the website. You will be automatically routed to the payment page once you place your order.

Other Important Information:

1. For any alternative payment mode like bank transfer or paypal, please email us on vian.label@gmail.com

2. Please choose currency as INR to process the online payment.

3. We will try our best to ship your Vian products to you within 7-10 working days. The delivery times are subject to distance, location and the logistics partner.

4. For customized and out of stock orders, the shipping time would be longer and we will keep you posted regarding the approximate date of dispatch and delivery as well.

5. All custom duties are borne by the customer.

6. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Vian has no control over these charges, nor can Vian predict what they may be.

7. International orders cannot be exchanged and we will not be able to provide a refund for them as well.

8. For more information, please contact our customer care service at vian.label@gmail.com or call us on +91-9818053900.